Our primary launch site is Royal Victoria Park. Please note that we may occasionally use an alternative location close to the city.

We cannot guarantee flights over the main city as this depends on weather conditions. However, we do everything possible to make it happen. Regardless, our Bath flights are spectacular as we always fly from or very close to the city and are surrounded by the stunning Cotswolds countryside.

Arrival times vary throughout the year as all balloon flights are scheduled depending on sunrise and sunset times. While the displayed times are generally accurate, please note that they are subject to slight change.

All balloon flights are highly weather dependent.

We aim to contact you by 16:00 the day before your flight to confirm whether it will proceed, as well as the meeting time and location. Please note that this may sometimes be as late as 22:00 the night before a morning flight or as late as 16:00 on the day of an evening flight. We aim to contact everyone with as much notice as operational procedures allow.

*If you are traveling long distances or booking hotels specifically for ballooning, we strongly recommend contacting us two days prior to your departure and choosing accommodations with a flexible cancellation policy.

In the event of a cancellation, you will receive a notification via SMS and email. This message will include a one-click reschedule link, enabling you to easily view available slots and select a new date for your experience. You can also call the office to reschedule.

Your flight voucher is valid for 24 months from the date of purchase, during which you can rebook as needed. If you make at least 10 attempts to fly within these 24 months and flights are cancelled by us, we’ll extend your voucher for an additional 12 months free of charge.

We offer a refundable option for some flights. This option must be selected at the time of checkout and entitles you to a full refund for the value of your flight, excluding the cost of the refundable option itself, in the event of weather cancellations only. Without this option, your voucher is non-refundable under any circumstances.

Terms & Conditions

We really regret having to cancel and rearrange flights as we know the disappointment that comes with it for our guests. However, your safety is our top priority and our duty of care is to operate in a safe manner. As a commercial balloon operator we do not fly in marginal or unsafe weather conditions.

Hot air ballooning is weather dependent so your flight can be cancelled if the weather does not make it safe to fly you. Additionally, flights may be dependent on mechanical performance or staffing availability. Similarly, a trip may be postponed due to less than minimum numbers being achieved.

Terms & Conditions

Your flight voucher is valid for 24 months from the date of purchase, during which you can rebook as needed. If you make at least 10 attempts to fly within these 24 months and flights are cancelled by us, we’ll extend your voucher for an additional 12 months free of charge.

Terms & Conditions

We offer a refundable option for some flights. This option must be selected at the time of checkout and entitles you to a full refund for the value of your flight, excluding the cost of the refundable option itself, in the event of weather cancellations only. Without this option, your voucher is non-refundable under any circumstances.

Absolutely no refunds will be issued more than six months after the original purchase date, regardless of flight attempts made.

Terms & Conditions

Our flights are subject to availability which is live on our website. To secure your preferred date we recommend booking as early as possible.

• Up to 5 days before your flight: You may change or postpone your flight at no charge.

• Within 5 days of your flight: A £25 per person fee applies for any changes or cancellations.

• Within 48 hours of your flight date: No changes or cancellations can be made.

Terms & Conditions

Whilst there is no maximum age limit for ballooning, a child under the age of 7 years is not able to fly with us due to safety regulations.

We regret that we are unable to accommodate passengers who weigh over 18st (115kg) on shared flights.

Unfortunately, for safety reasons, we cannot fly you at any stage of pregnancy. If you become pregnant during your voucher's validity, please get in touch to arrange an extension.

As our vouchers are generously valid for two years, we’re unable to offer free extensions. Extensions are valid for a further 12 months and cost £50pp for weekday availability or £65pp to include weekends and must be arranged within the original validity period.

Terms & Conditions

Generally, anyone can partake in ballooning. You need to be able to climb in and out the basket, stand unassisted for about an hour, and be able to bend your knees briefly to absorb the impact. Passengers must be able to fully understand and follow all instructions provided by the pilot. Non-English speakers are welcome, but please let us know in advance so we can ensure clear communication.

Our balloon basket features a door for easy entry and exit, though its use may sometimes be restricted due to conditions. We will always do our best to make it accessible for those who need it. During the flight, you’ll be standing in the basket, which provides good support with both a front and back to lean on. While most landings are soft, bumpy landings do occur. If you are concerned, we recommend you consult your doctor.

You must not fly if you are suffering from any significant medical condition or if you have recently undergone major surgery.