In the event of a flight cancellation, you will receive a notification via SMS and/or email. This message will include a link to your customer portal, where you can easily view available slots and select a new date for your experience. Alternatively, you can contact us via WhatsApp, email, or by calling the office to reschedule.
Any Day shared vouchers are valid for 24 months, and all other vouchers are valid for 18 months. All our vouchers require six genuine flight attempts to qualify for a free extension.
We offer a refundable option for some flights. This must be selected at checkout and entitles you to a full refund for the value of your flight (excluding the cost of the refundable option) in the event of weather cancellations only. Without this option, your voucher is non-refundable under any cancellations.
Terms & Conditions