Important

Please read our Terms and Conditions carefully before purchasing any tickets or vouchers. All purchases are subject to these terms.

General

Nothing in these terms & conditions will affect any of your rights as a consumer under any applicable legislation.

You must be at least 18 years of age and have legal capacity to buy any tickets/vouchers from us.

You must ensure all the information you supply to us is complete and accurate.

“Vouchers” and “tickets” refer to the same thing.

Any Day Voucher

• Fly any morning or evening, Monday–Sunday.
• Valid for 24 months.
• You’ll receive a free 6-month extension if you make six booking attempts in 24 months and we cancel all of them.
  

Flexible Weekday Voucher

• Fly weekday mornings or evenings.
• Valid for 18 months.
• You’ll receive a free 6-month extension if you make six booking attempts in 18 months and we cancel all of them.

Weekday Morning Voucher

• Fly weekday mornings (Bath only).
• Valid for 18 months.
• You’ll receive a free 6-month extension if you make six booking attempts in 18 months and we cancel all of them.

Private Charter & Proposal Vouchers

• Fly any morning or evening, any day of the week.
• Valid for 18 months.
• You’ll receive a free 6-month extension if you make six booking attempts in 18 months and we cancel all of them.

Bristol Fiesta Vouchers

Fiesta Flights are strictly non-refundable under any circumstances and cannot be deferred to the following year's Bristol Balloon Fiesta.

If your Bristol Balloon Fiesta Flight is cancelled, your voucher will remain valid for two years and can be redeemed against the equivalent flight (Private or Shared).

Due to high demand and limited availability, we cannot accommodate rescheduling during the Fiesta.

Flight premiums are strictly non-refundable due to the additional costs associated with attending the event.

Validity & Required Booking Attempts

A ‘booking attempt’ means selecting and booking an available flight date within your voucher validity and the flying season, and making every reasonable effort to attend that flight, including arriving on time, providing accurate details, and being fit and eligible to fly.

Any Day vouchers are valid for 24 months.

All other vouchers are valid for 18 months.

During the initial validity period, you must make at least 6 booked flight attempts.

If all 6 attempts are cancelled by us, your voucher will be extended by 6 months free of charge.

Seasonal Restrictions

Hot air ballooning is seasonal.

All flight attempts must take place between March and October.

It is your responsibility to ensure all required attempts and flights occur within these months and within your voucher validity.

Flight Eligibility & Loss of Rights

If you do not make the minimum required number of booking attempts during the valid flying season(s) (March–October), you will forfeit your right to fly. All flight dates you book must fall within both your voucher’s validity period and the operational ballooning season.

Extensions & Additional Requirements

During any extension period, you must make at least 3 booked flight attempts within each 6-month extension. If all attempts in that extension period are cancelled by us, the voucher will be extended again for a further 6 months, and so on.

Customers who do not make the required number of attempts during any validity or extension period will not qualify for further extensions and will lose the right to take their flight.

If you have not made the required flight attempts and wish to extend your ticket/voucher by 6 months, you may do so by contacting our office and paying a £25 per person extension fee.

Extensions must be arranged and paid for within the original validity period.

Discounted Bookings

Any vouchers or tickets purchased using a promo/offer code are valid for a strict 12 month period only and are non-refundable under any circumstances.

No amount will be returned if a promo/offer code is presented after booking.

Refunds & Financial Terms

All vouchers/tickets are strictly non-refundable unless purchased with a Weather Refundable option at checkout.

Vouchers/tickets are not redeemable for cash.

All tickets/vouchers are sold on a pre-paid basis, unless stated otherwise.

Reservation payments are not held in escrow or trust, and no interest is paid on these funds.

Refund Insurance

We offer a refundable option for some flights.

This option must be selected at the time of checkout and entitles you to a full refund for the value of your flight, excluding the cost of the refundable option itself, in the event of flight cancellations by us.

Absolutely no refunds will be issued more than six months after the original purchase date, regardless of flight attempts made.

Booking & Availability

All bookings are subject to availability.

You must make reasonable efforts to book flight attempts well in advance.

Availability is not guaranteed, especially during peak season or when booking at short notice.

Postponed by You

• Up to 5 days/120 hours before your flight: You may change or postpone at no charge.
• Within 5 days: £25 per person fee may apply (excluding personal/contact detail updates).
• Within 48 hours: No changes or cancellations can be made.
• Failure to follow the above or arriving late will invalidate your ticket/voucher.

Postponed by Us

Hot air balloon flights are dependent upon the weather conditions. It may be necessary to postpone a flight at any time if in the judgment of the pilot the conditions are not safe or the flight would not be permitted under the Air Navigation Order or any other laws or regulation. Flights may also be postponed due to:

• Mechanical performance
• Staffing availability
• Minimum passenger numbers not met

We will use our reasonable endeavours to provide you with as much warning as operational procedures allow of any postponement of your flight but this could be at any time up to the moment of your flight.

We do not accept liability for any damages, costs or expenses, consequential or otherwise that may be incurred for any changes, cancellations or postponements of any flight.

We, or our pilot, may at our or their discretion cancel your flight for any booked date or alter its time without notice because of matters beyond our or their control.

If we are required to suspend flights for an extended period during our season due to imposed restrictions beyond our control, we will extend the validity of your voucher for the duration of the restriction. Refunds will only be provided if your voucher was purchased with the weather refundable option at checkout.

The Flight & Health & Safety

• Flight duration is typically 45 minutes to 1 hour, but the pilot has full authority over flight duration, conduct, landing time and location.

• Certain launch sites may have operational limitations on use and in these situations another launch site may be used.

• You must satisfy yourself that you are fit to participate in your flight and that you’re not suffering from any illness or other medical condition or disability which might prevent you from participating or might be affected by your participation. You must take appropriate medical advice for this purpose.

• You must not be under the influence of alcohol or illegal drugs whilst participating in your flight. If, in our or the pilots reasonable opinion, you are under the influence, you will not be allowed to take part. No refund will be payable in these circumstances and you will not be able to re-book. 

• For safety reasons related to the balloon’s weight-to-volume ratio, passengers over 18 stone (115 kg) cannot fly on shared flights unless a weight supplement is applied. This requires two flight vouchers, and passenger numbers will be adjusted to maintain safe operating limits.

• You must be at least 7 years old and a minimum of 4’6” tall to be able to see over the edge and take a safe landing position. Any one under the age of 18 must be accompanied by an adult.

• You must comply with all requests from, and instructions given by, the pilot when participating in your flight. 

• Your pilot may not allow you to participate if you fail to comply with his requests, fail to wear appropriate clothing or If he reasonably considers that your participation may harm you or anyone else.

• Failure of passengers to arrive on time for a pre-arranged flight will result in the loss of their flight without refund.

• Hot air ballooning is an adventure sport which intrinsically involves the possibility of physical risk even though they are conducted under the supervision of pilots who exercise all due precautions to ensure safety. In taking part passengers are understood to be fully aware of these risks.

Deposits

Deposits are available for some private experiences only.

All deposits are strictly non-refundable under any circumstances unless purchased with weather refundable options at checkout.

The remaining balance is due before your arrival, and we reserve the right to charge the card on file within 48 hours of your flight if the balance has not been paid.

If your flight is rescheduled due to unsuitable weather after the balance has been collected, the payment will be retained by Fly Away Ballooning LTD.

Your deposit is valid for 18 months and within this period you must have either completed your flight or made at least 6 attempts to fly.

Exchanges & Expired Vouchers

All valid vouchers may be exchanged for Fly Away Ballooning Ltd merchandise at any time during their validity, up to and equal to their original purchase value.

Expired vouchers may be redeemed against one item in our merchandise store.

Photographs, Filming & Media

Fly Away Ballooning LTD may take photographs or videos during the flight for promotional purposes. The customer and each passenger acknowledges that we may use any media obtained during the flight in any form and for any commercial purpose, including advertising, social media or promotions without obtaining their prior consent. 

Legal Notices & Liability

Our Terms & Conditions comply with the Consumer Rights Act 2015 and have been consistently upheld. As such, our vouchers are strictly non-refundable unless the Weather Refundable option was purchased at the time of checkout.

Under no circumstances will Fly Away Ballooning LTD be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment.