Important:

Please read all our Terms and Conditions carefully before you purchase any of our tickets/vouchers. They are all subject to them.

General:

• Nothing in these terms & conditions will affect any of your rights as a consumer under any applicable legislation.

• You must be at least 18 years of age and have legal capacity to buy any tickets/vouchers from us.

• You must ensure all the information you supply to us is complete and accurate.

Your Flight/Voucher:

• All our tickets/vouchers are valid for 24 months from point of sale.

• All our tickets/vouchers are strictly non-refundable under any circumstances unless purchased with weather refundable option at checkout.

• Your ticket/voucher is not redeemable for cash.

• If you have not booked onto at least 10 flights within the validity of your ticket/voucher and made every reasonable effort to get there you will lose your right to take your flight. 

• All tickets/vouchers are bought on a pre-paid basis unless otherwise stated.

• The date of your booked flight must be within the validity of your ticket/voucher.

• All tickets/vouchers can be exchanged for Fly Away Ballooning LTD merchandise at any time during their validity, up to and equal to the value of purchase.

• All expired tickets/vouchers are redeemable against one item in our merchandise store.

Refund Insurance

• We offer a refundable option for all flights. This option must be selected at the time of checkout and entitles you to a full refund in the event of weather cancellations.

• No refunds will be issued for bookings that have been on our system for more than six months.

Voucher Extension:

• If within the validity period of your voucher, we have to postpone your booked flight on 10 or more occasions, we will extend the voucher for another 12 months.

• If you have not made the 10 attempts to fly and would like to extend the validity of your ticket/voucher by a further 12 months, you may do so by calling the office and paying an extension fee of £50pp. This must be paid within the validity of your original voucher.

Discounted Bookings:

• Any vouchers or tickets purchased using a promo/offer code are valid for a strict 12 month period only and are non-refundable under any circumstances. No amount will be returned if a promo/offer code is presented after booking. 

Deposits:

• Deposits are available for private experiences only.

• All deposits are strictly non-refundable under any circumstances unless purchased with weather refundable options at checkout.

• The remaining balance is due before your arrival. Please note that we reserve the right to charge the card on file on the day of your flight if the balance has not been paid in full.

• If your flight is rescheduled due to unsuitable weather after the balance has been collected, the payment will be retained by Fly Away Ballooning LTD.

• If the price of your experience increases between the time you pay your deposit and your final payment, you will be required to pay the updated price. However, you may settle the full balance at any time to secure the current rate.

Bristol Fiesta Flights:

• Fiesta Flights are strictly non-refundable under any circumstances and cannot be deferred to the following year's Bristol Balloon Fiesta.

• If your 2025 Bristol Balloon Fiesta Flight is cancelled, your voucher will remain valid for two years and can be redeemed against the equivalent flight i.e Private or Shared.

• Due to high demand and very limited availability, we are unable to accommodate rescheduling requests during the Fiesta.

• Flight premiums are strictly non-refundable under any circumstances due to the additional costs associated with attending the event.

Postponed by you:

• Up to 5 days before your flight: You may change or postpone your flight at no charge.

• Within 5 days of your flight: A £25 per person fee applies for any changes or cancellations. Personal and contact detail changes are exempt from any charges.

• Within 48 hours of your flight date: No changes or cancellations can be made.

• If you fail to give notice in accordance with the point above or arrive late for your flight, you will invalidate your voucher.

Postponed by us:

Hot air balloon flights are dependent upon the weather conditions. It may be necessary to postpone a flight at any time if in the judgment of the pilot the conditions are not safe or the flight would not be permitted under the Air Navigation Order or any other laws or regulation. Additionally, flights may be dependent on mechanical performance or staffing availability. Similarly, a trip may be postponed due to less than minimum numbers being achieved. 

We will use our reasonable endeavours to provide you with as much warning as operational procedures allow of any postponement of your flight but this could be at any time up to the moment of your flight.

• We do not accept liability for any damages, costs or expenses, consequential or otherwise that may be incurred for any changes, cancellations or postponements of any flight.

• We, or our pilot, may at our or their discretion cancel your flight for any booked date or alter its time without notice because of matters beyond our or their control.

The Flight and Health & Safety:

• It is intended that the flight duration will be approximately 45 minutes to 1 hour, but the pilot has the ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. 

• Certain launch sites may have operational limitations on use and in these situations another launch site may be used. 

• You must satisfy yourself that you are fit to participate in your flight and that you’re not suffering from any illness or other medical condition or disability which might prevent you from participating or might be affected by your participation. You must take appropriate medical advice for this purpose.

• You must not be under the influence of alcohol or illegal drugs whilst participating in your flight. If, in our or the pilots reasonable opinion, you are under the influence, you will not be allowed to take part. No refund will be payable in these circumstances and you will not be able to re-book. 

• You must be at least 7 years old and a minimum of 4’6” tall to be able to see over the edge and take a safe landing position. Any one under the age of 18 must be accompanied by an adult.

• You must comply with all requests from, and instructions given by, the pilot when participating in your flight. 

• Your pilot may not allow you to participate if you fail to comply with his requests, fail to wear appropriate clothing or If he reasonably considers that your participation may harm you or anyone else.

• Failure of passengers to arrive on time for a pre-arranged flight will result in the loss of their flight without refund.

• Hot air ballooning is an adventure sport which intrinsically involves the possibility of physical risk even though they are conducted under the supervision of pilots who exercise all due precautions to ensure safety. In taking part passengers are understood to be fully aware of these risks. 

• Read our Safety & Operational Requirements 

Photographs, Filming & Media:

• Fly Away Ballooning LTD may take photographs or videos during the flight for promotional purposes. The customer and each passenger acknowledges that we may use any media obtained during the flight in any form and for any commercial purpose, including advertising, social media or promotions without obtaining their prior consent. 

Liability:

• Under no circumstances will Fly Away Ballooning LTD be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment.