In the event of a flight cancellation, you will receive a notification via SMS and/or email. This message will include a link to your customer portal, where you can easily view available slots and select a new date for your experience. Alternatively, you can contact us via WhatsApp, email, or by calling the office to reschedule.
Any Day vouchers are valid for 18 months. Flexible Weekday and Weekday Morning vouchers are valid for 12 months. Other vouchers are valid for 18 months. Four flight attempts cancelled by us within your original validity qualify for a free 12-month extension. During each subsequent 12-month extension, four further flight attempts cancelled by us qualify for another free 12 months. Attempts cannot be reused across periods.
We offer a refundable option for some flights. This must be selected at checkout and entitles you to a full refund for the value of your flight (excluding the cost of the refundable option) in the event of weather cancellations only. Without this option, your voucher is non-refundable under any cancellations.
Terms & Conditions