1, Once your flight is booked, you'll receive a confirmation email with your payment details and all the information you need.

2, A reminder email will be sent a few days before your flight.

3, We aim to confirm your flight by 16:00 the day before, providing your meeting time and location. Please note, updates may sometimes arrive as late as 22:00 the night before a morning flight or 16:00 on the day of an evening flight. We aim to keep you informed with as much notice as possible.

If you select 'Choose Date Later', you'll receive notifications about available flights with favourable conditions and can schedule at your convenience.

On the day please meet your pilot and crew at the confirmed time and location. We’ll arrive simultaneously giving you the chance to watch and assist with the setup and inflation of the balloon, which typically takes about 30 minutes.

Once we’re airborne we plan to fly for approximately one hour, depending on suitable landing sites. After we land, we invite you to help pack up the balloon before we celebrate our journey with a complimentary drink. We’ll return you to the meeting location approximately 3.5 hours after your arrival.

All our launch sites have been hand-picked to guarantee you experience the very best of your chosen area. The launch site is chosen dependent on the weather to give you the longest, safest and most enjoyable flight in your preferred area.

Arrival times vary throughout the year as all balloon flights are scheduled depending on sunrise and sunset times. While the displayed times are generally accurate, please note that they are subject to slight change.

All balloon flights are highly weather dependent.

We aim to contact you by 16:00 the day before your flight to confirm whether it will proceed, as well as the meeting time and location. Please note that this may sometimes be as late as 22:00 the night before a morning flight or as late as 16:00 on the day of an evening flight. We aim to contact everyone with as much notice as operational procedures allow.

*If you are traveling long distances or booking hotels specifically for ballooning, we strongly recommend contacting us two days prior to your departure and choosing accommodations with a flexible cancellation policy.

In the event of a cancellation, you will receive a notification via SMS and email. This message will include a one-click reschedule link, enabling you to easily view available slots and select a new date for your experience. You can also call the office to reschedule.

Your flight voucher is valid for 24 months from the date of purchase, during which you can rebook as needed. If you make at least 10 attempts to fly within these 24 months and flights are cancelled by us, we’ll extend your voucher for an additional 12 months free of charge.

We offer a weather refundable option at checkout which entitles you to receive a full refund if your flight is cancelled due to bad weather. Please note that without this option, your voucher is non-refundable under any circumstances.

Terms & Conditions

We really regret having to cancel and rearrange flights as we know the disappointment that comes with it for our guests. However, your safety is our top priority and our duty of care is to operate in a safe manner. As a commercial balloon operator we do not fly in marginal or unsafe weather conditions.

Hot air ballooning is weather dependent so your flight can be cancelled if the weather does not make it safe to fly you. Additionally, flights may be dependent on mechanical performance or staffing availability. Similarly, a trip may be postponed due to less than minimum numbers being achieved.

Terms & Conditions

Your flight voucher is valid for 24 months from the date of purchase, during which you can rebook as needed. If you make at least 10 attempts to fly within these 24 months and flights are cancelled by us, we’ll extend your voucher for an additional 12 months free of charge.

Terms & Conditions

We offer a weather refundable option at checkout which entitles you to receive a full refund if your flight is cancelled due to bad weather. Please note that without this option, your voucher is non-refundable under any circumstances.

Terms & Conditions

Our flights are subject to availability which is live on our website. To secure your preferred date we recommend booking as early as possible.

• Up to 5 days before your flight: You may change or postpone your flight at no charge.

• Within 5 days of your flight: A £25 per person fee applies for any changes or cancellations.

• Within 48 hours of your flight date: No changes or cancellations can be made.

Terms & Conditions

Whilst there is no maximum age limit for ballooning, a child under the age of 7 years is not able to fly with us due to safety regulations.

Please contact the office on 01823 778 127 if your weight is over 18st/115kg.

Unfortunately for safety reasons we cannot fly you during any stage of pregnancy. If you find out that you are pregnant during the validity of your voucher, please contact us to extend your voucher by 9 months.

Generally anyone can partake in ballooning. You need to be able to climb in and out of the basket, stand unassisted for an hour and be able to bend your knees and hold on. Passengers must also be able to fully understand and follow all instructions given by the pilot.

You must not fly if you are suffering from any significant medical condition or if you have recently undergone major surgery.