In the event of a cancellation, you will receive a notification via SMS and email. This message will include a one-click reschedule link, enabling you to easily view available slots and select a new date for your experience. You can also call the office to reschedule.
Your flight voucher is valid for 24 months from the date of purchase, during which you can rebook as needed. If you make at least 10 attempts to fly within these 24 months and flights are cancelled by us, we’ll extend your voucher for an additional 12 months free of charge.
We offer a weather refundable option at checkout which entitles you to receive a full refund if your flight is cancelled due to bad weather. Please note that without this option, your voucher is non-refundable under any circumstances.
Terms & Conditions