Hot Air Balloon Somerset

We fly with a maximum of 8 passengers in our shared baskets to keep the experience comfortable and less commercial.

All our launch sites have been hand-picked to guarantee you experience the very best of your chosen area. The launch site is chosen dependent on the weather to give you the longest, safest and most enjoyable flight in your preferred area.

Arrival times vary throughout the year as all balloon flights are scheduled depending on sunrise and sunset times. While the displayed times are generally accurate, please note that they are subject to slight change.

All balloon flights are highly weather dependent.

We aim to contact you by 16:00 the day before your flight to confirm whether it will proceed, as well as the meeting time and location. Please note that this may sometimes be as late as 22:00 the night before a morning flight or as late as 16:00 on the day of an evening flight. We aim to contact everyone with as much notice as operational procedures allow.

*If you are traveling long distances or booking hotels specifically for ballooning, we strongly recommend contacting us two days prior to your departure and choosing accommodations with a flexible cancellation policy.

If your flight is cancelled, we’ll notify you by SMS and/or email as soon as possible.

Your message will include a link to your customer portal, where you can quickly view alternative dates and rebook your experience. You can also reschedule by contacting us via WhatsApp, email, or phone if you prefer.

We also offer a weather refundable option on selected vouchers at the time of booking. If chosen, this allows you to receive a full refund of your flight value (excluding the cost of the refundable option) in the event we are unable to operate your flight. Without this option, your booking is non-refundable but remains fully re-bookable onto any available date within the validity period.

Terms & Conditions

We really regret having to cancel and rearrange flights as we know the disappointment that comes with it for our guests. However, your safety is our top priority and our duty of care is to operate in a safe manner. As a commercial balloon operator we do not fly in marginal or unsafe weather conditions.

Hot air ballooning is weather dependent so your flight can be cancelled if the weather does not make it safe to fly you. Additionally, flights may be dependent on mechanical performance or staffing availability. Similarly, a trip may be postponed due to less than minimum numbers being achieved.

Terms & Conditions

Weekday Morning and Flexible Weekday vouchers are valid for 12 months from the date of purchase. Any Day and Private Flight vouchers are valid for 18 months. Existing vouchers retain their stated expiry dates.

Our validity periods are more generous than all our competitors.

Four flight attempts cancelled by us within your original validity qualify for a free 12-month extension. During each subsequent 12-month extension, four further flight attempts cancelled by us qualify for another free 12-month extension. Attempts cannot be reused across periods.

Terms & Conditions

We offer a refundable option for some flights. This option must be selected at the time of checkout and entitles you to a full refund for the value of your flight, excluding the cost of the refundable option itself, in the event of weather cancellations only. Without this option, your voucher is non-refundable under any circumstances.

Absolutely no refunds will be issued more than six months after the original purchase date, regardless of flight attempts made.

Terms & Conditions

Our flights are subject to availability which is live on our website. To secure your preferred date we recommend booking as early as possible.

• Up to 5 days before your flight: You may change or postpone your flight at no charge.

• Within 5 days of your flight: A £25 per person fee applies for any changes or cancellations.

• Within 48 hours of your flight date: No changes or cancellations can be made.

Terms & Conditions

Whilst there is no maximum age limit for ballooning, a child under the age of 7 years is not able to fly with us due to safety regulations.

For safety reasons related to weight-to-volume ratios, we’re unable to accommodate passengers over 18 stone (115 kg) on shared flights, unless a weight supplement is applied. This requires purchasing two flight vouchers, allowing us to adjust passenger numbers to maintain a safe and comfortable experience for everyone.

Unfortunately, for safety reasons, we cannot fly you at any stage of pregnancy. If you become pregnant during your voucher's validity, you can extend your voucher via your customer portal, or alternatively, WhatsApp, email, or call the office to arrange. Extensions cost £25 per person for 6 months or £50 per person for 12 months.

Terms & Conditions

Generally, anyone can partake in ballooning. You need to be able to climb in and out the basket, stand unassisted for about an hour, and be able to bend your knees briefly to absorb the impact. Passengers must be able to fully understand and follow all instructions provided by the pilot. Non-English speakers are welcome, but please let us know in advance so we can ensure clear communication.

Our balloon basket features a door for easy entry and exit, though its use may sometimes be restricted due to conditions. We will always do our best to make it accessible for those who need it. During the flight, you’ll be standing in the basket, which provides good support with both a front and back to lean on. While most landings are soft, bumpy landings do occur. If you are concerned, we recommend you consult your doctor.

You must not fly if you are suffering from any significant medical condition or if you have recently undergone major surgery.